Job: Field Service Representative (LPM) - Baltimore, MD

Jobing Description

Description:
- Field Service Representative (LPM) - Baltimore, MD (1103160)

Job Description

Field Service Representative (LPM) - Baltimore, MD-1103160

Description

Nielsen Media, a service of The Nielsen Company, tracks the television and media-viewing habits of homes across the country. Our data, which influences virtually every TV program in the U.S., shows not only what's being watched, but paints a rich portrait of the American Audience. As a pioneer and industry leader in audience measurement for more than half a century, we take pride in our technology and processes, and we are constantly searching for new ways to advance our legacy of innovation.

The way we view television is constantly evolving - televisions, computers and mobile devices all provide opportunities to tune into your favorite shows. Nielsen Media Research, the leader in the TV ratings industry for over 50 years, monitors television viewing habits in home and on the go.

Our Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours. Managing a geographic assignment of numerous Nielsen households, Field Reps will build and maintain relationships with Nielsen families while coaching all family members on how to use our equipment and ensuring ongoing family participation and customer service. Field Reps install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV. Position requires bending and lifting television sets.

Job responsibilities include:

* Establish and maintain long term relationships from randomly selected Panel Members.
* Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory.
* Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals including Market and Sample commitments, contractual requirements, quality standards, policy and procedural requirements, and customer satisfaction.
* Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.
* Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective action to collect and retrieve accurate audience data.
* Ensure collection and transmission equipment is properly installed and configured in Nielsen Panels to transmit necessary audience data.
* Maintains company assets following Field policy including in-home networking software and equipment, company car, laptop, and company expense account.
* Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure optimum performance results.
* Coaches each Panel member regarding security procedures and expected participation responsibilities to protect the integrity of the Nielsen sample.
* Must use negotiation skills to gain and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
* Must use negotiation skills to work with phone, voice, data, and content providers

This unique position with Nielsen Media Research offers the following

Work from home office

Non-traditional schedule including evenings and weekend hours

Company car (Insurance/Gas/Maintenance Included)

Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k)

Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks

6 weeks paid training program near Tampa, Florida - temporary lodging and transportation provided

Compensation package with a base salary of $36,400 plus quarterly incentives/bonuses based on performance and paid overtime

Qualifications

The successful candidate will possess the following qualities:

* Previous experience with consumer electronics
* Software systems aptitude and networking knowledge
* Superior customer service skills with the ability to coach family members of all ages
* Strong negotiation skills to gain and maintain cooperation of Panel members
* Computer skills including Windows based PC proficiency
* Self-motivated
* Excellent organizational/time management skills
* Experience working with minimal supervision
* Bachelor's degree in any discipline preferred. Technical diploma, Certificate of Completion, Associates degree or military experience is a plus. High School diploma required.
* Valid driver's license required

Nielsen strongly encourages the referral of women and minorities for all open positions. EOE/AA/M/F/D/V

Job
: Field Representatives

Primary Location
: North America-US-MD-Baltimore

Organization
: Nielsen Media Research

Schedule
: Full-time

Shift
: Day Job

Travel
: Yes, 50% of the time

Public Referral Bonus

: 500US Dollar (USD)

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