Job: HVAC Customer Service Representative

HVAC Customer Service Rep

Are you an enthusiastic, high energy, team player with a passion for customer satisfaction? Do you love figuring things out, and helping others understand your logic ? If so, we have the job for you!

As a first line contact, HVAC Customer Service Agents are responsible for providing high quality, world class support on a wide variety of inquiries from customers, including questions on product installations and functionality. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals.

In this role you will answer inbound phone calls and emails from end users of home thermostat equipment. You'll be providing assistance to customers who have general inquires or need to troubleshoot an issue they are experiencing.

Paid training is provided.

Applicants must be available to train Monday - Friday between 9 AM and 6 PM and start by November 2, 2009.

Hours of operation are Sunday through Saturday, 9 AM to 7 PM, after the training period is over. Candidates should have flexible availability, as some nights and weekends will be required.

Our corporate culture is fun and flexible. Wear what you like, as long as you provide great customer service for our customers!

Benefits include 15 days paid time off per year, 401(k), medical, dental and vision insurance, and company paid life and disability insurance.

Earn $11.00 per hour, plus monthly performance bonus.

Interested? Email your resume to jobops@e4e.com or fax to (410)891-0231.

Requirements:

At a minimum, you should...

*Have a high school diploma or equivalent.

*Type 30 words per minute or more.

*Have a good grasp of grammar and sentence construction.

*Have some customer service experience in a call center environment.

*Have basic knowledge of electrical wiring.

*Have familiarity with different HVAC systems.