Job: Holiday Star Selling Ambassador-Full-Time/Part-Time: Macy's Harford Mall

Overview


The Star Selling Ambassador (SSA) position is a key component of the holiday store team that will drive top line sales through supporting the Executive In Charge (EIC) process. It will maximize the efficiency of our selling floor processes through hourly positions that supplement the EIC process during the Holiday Season, allowing the Coach In Charge (CIC) and Group Sales Manager (GSM) to remain focused on coaching the associate. The SSAs primary focus will be on key family of business areas.


Job Responsibilities

Work in tandem with EIC at start of shift and attend the daily GSM turnover meetings to assess staffing, recovery and maintenance concerns in the store. Prepare an action plan for the day or evening.
Ensure proper staffing of departments using the area walk report
Flex customers to open registers when you see a line
Manage change for registers and STIMS for STAR Rewards
Assist associates in resolving customer service issues, system overrides
Ensure wrap stand supplies (bags and boxes) are maintained
Manage selling floor maintenance, recovery, cash wraps stands and fitting rooms

Skills Summary

Take pride in offering all customers outstanding service
Exhibit good communication skills
Takes global ownership and is a team player
Takes pride in condition/cleanliness of selling floor
High level of POS/Systems knowledge
Candidates must be available to work evenings and weekends

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.