Job: Retail Cosmetics Business Counter Manager - Estee Lauder Full Time: Wheaton

Overview:

Cosmetics is one of the most vibrant and fast paced departments in our stores. Macy's relies heavily on our Retail Cosmetics Business Counter Managers to keep the customer's shopping experience fresh and new everyday through advanced product knowledge and outstanding customer service. With extensive selling and product training, you will personally assist customers in makeup and skin care selections. In addition, you will be responsible in ensuring quick and efficient register transactions, friendly and professional interactions with all customers, and clear as well as accurate presentation of merchandise. This position leads to various roles with greater responsibility within or outside of the Cosmetics/Fragrance Division.

Key Accountabilities:

Attend vendor training seminars periodically and maintain the highest level of product knowledge
Build and maintain strong vendor partnerships in order to support the business
Maintain up-to-date client information in order to drive sales
Conduct makeovers for customers
Maintain customer service and selling as the priority
Demonstrate knowledge of store products and services and use this knowledge to build sales
Practice suggestive selling, offering every customer related items in order to drive multiple unit sales
Understand and properly execute all systems and procedures to ensure a quick and efficient transaction
Handle returns graciously, always saying yes and involving a manager when judgments need to be made
Comprehend and maintain department standards
Follow special department operating procedures
Share equally in the operational responsibilities of the department as customer traffic allows
Achieve the company standard for sales productivity and credit solicitation
Adhere to weekly work schedules and be flexible to the needs of business
Maintain merchandise presentation standards of department and ensure merchandise is replenished on the selling floor

Skills Summary:

Previous selling experience and knowledge of the cosmetic or fragrance industry a plus
Ability to build relationships, solve problems and influence others
Drive and is goal-oriented
Demonstrates an energetic and positive attitude
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
Proficient in register transactions and is adaptable to new technology
Ability to communicate effectively with customers, peers and management
A team player who possesses the ability to work in a learning environment


Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.