Job: Child Support Program Specialist

This position works with customers to access child support programs and receive program services. Responsibilities include: • Managing child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system; • Establishing paternity; • Establishing and enforcing child support orders; • Locating non-custodial parents; • Researching and reviewing records to gather information vital to cases; • Educating customers on the process and their options, and responding to customer inquiries; • Verifying existing data on an automated child support system

The ideal candidate will typically possess the following: • High school diploma or equivalent and two (2) years experience enrollment, eligibility, collections or case management. • Experience with MS Office products and in the use of a personal computer. • Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population.Must have Collection Background.