Job: Managed File Transfer Administrator - Plymouth, MN or Frederick, MD
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Jobing Description
Position Description:
The Electronic Communications Gateway (ECG) File Control IT Systems Analyst is an individual with a strong analytical and technical background. This position supports the corporate enterprise file transfer environment by provisioning mailboxes for new file transmissions, completing maintenance requests to existing setups, working internal to internal requests for CFT's, responding to customer emails and inquiries and backing up the support team as necessary and required including but not limited to participating in rotating 24/7 on-call support as needed for coverage and remediating incident and problem management tickets.
Essential Job Functions:
Timely processing of work intake requests, (ITG, HPSM)
Coordinating testing with internal and external customers
Troubleshooting issues to assist in root cause analysis.
Working with internal application support teams to remediate issues during setup creation
Responding to customer emails and calls.
Mentor team mates
Backup Team member partners for vacation days.
Non-essential Job Functions:
Understanding of file transmission protocols (FTP, SFTP, AS2, HTTPS, others)
Understanding of data encryption
Experience working on a UNIX platform with proficient use of UNIX commands
Understanding of network concepts
Ability to understand UNIX shell scripts
Ability to troubleshoot Windows desktop environment
Proficient using Microsoft Office Suite
Plus Experience working with Axway's Synchrony Product Suite
The qualified candidate will possess:
Excellent communication, customer service, and time management skills
Ability to read, follow, and execute instructions
Ability to effectively work on a team and with other groups
Ability to work in a fast paced metrics driven environment
UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.
Skills / Requirements
Requirements:
High School Diploma or GED required
2+ years of Windows desktop support experience
2+ years experience working in a production environment
2+ years experience with FTP & SFTP
Intermediate level of skill with MS Excel
Ability to be available for 24/7 on call rotation as needed
Assets:
Experience with Axway Synchrony Suite
HIPAA, PCI, or PHI knowledge
Bachelor's Degree
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Important Notes
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