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Help Desk Technician - Tier II_E_IT


Posted: 8/2/2019
Job Reference #: 1950

Job Description

  • 1+ years of relevant experience
  • Experience with Windows-based hardware, operating system, and printers
  • Secret clearance required
  • Must meet DoD 8570 requirements
  • Demonstrated ability to independently set-up, diagnose, troubleshoot and resolveend-user questions in the following IT areas of support: applications and programs; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet; mobility devices; telecommunications devices.
  • Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
  • Work with other technical teams to resolve large scale issues.
  • Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
  • Test new hardware and software systems and packages prior to deployment.
  • Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets.
  • Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.
  • Must be able to lift up to 50 lbs. /23 Kg.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!