ALL NATIVE GROUP
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Help Desk Technician - Tier II_E_IT
at ALL NATIVE GROUP
Job Reference #: 1950
Categories: Automotive/Motor Vehicle/Parts, IT - Computer Services & Support, Construction/Trades, IT - ALL CATEGORIES
- 1+ years of relevant experience
- Experience with Windows-based hardware, operating system, and printers
- Secret clearance required
- Must meet DoD 8570 requirements
- Demonstrated ability to independently set-up, diagnose, troubleshoot and resolveend-user questions in the following IT areas of support: applications and programs; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet; mobility devices; telecommunications devices.
- Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
- Work with other technical teams to resolve large scale issues.
- Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
- Test new hardware and software systems and packages prior to deployment.
- Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets.
- Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.
- Must be able to lift up to 50 lbs. /23 Kg.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!